We're proud to announce our Net Promoter Score of 52.8 for the period October 2019 to April 2020. Our full NPS report is ... [ More ]
Aiming to become market leaders in the provision of home emergency third party administration, we have grown exponentially since our inception back in 2010.
We recognised an industry littered with antiquated practices and legacy systems which do nothing to enhance the customer journey, and by taking a fresh, modern approach, embracing innovative technology and putting your customers at the heart of every decision we make, we aim to provide a truly market-leading service, underpinned by exceptional customer service.
North-East based Call Centre
Based in our 24/7, 100 seat call centre in Newcastle-upon-Tyne, we are ideally placed to provide white label claims management services to the home emergency market, with the flexibility to meet and exceed your exacting requirements.
Passionate about the Customer Journey
Through a proactive and transparent working relationship with our clients, we strive to continually improve our service delivery in order to ensure your customers receive the very best experience possible during their claim lifecycle.
Carefully Selected Supply Chain
Our national supply chain is made up of small, independent Engineers who can demonstrate a history of providing quality service at the right price in order to build strong, long-term relationships and ensure our philosophy and ethos is reflected throughout our supply chain.