Preferred Management Solutions (PMS) Ltd

Claims Management | Third Party Administration | Home Emergency Specialists

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Aiming to become market leaders in the provision of home emergency third party administration, we have grown exponentially since our inception back in 2010.

We recognised an industry littered with antiquated practices and legacy systems which do nothing to enhance the customer journey, and by taking a fresh, modern approach, embracing innovative technology and putting your customers at the heart of every decision we make, we aim to provide a truly market-leading service, underpinned by exceptional customer service.

North-East based Call Centre

Based in our 24/7, 100 seat call centre in Newcastle-upon-Tyne, we are ideally placed to provide white label claims management services to the home emergency market, with the flexibility to meet and exceed your exacting requirements.

Preferred Management Solutions Call Centre

Passionate about the Customer Journey

Through a proactive and transparent working relationship with our clients, we strive to continually improve our service delivery in order to ensure your customers receive the very best experience possible during their claim lifecycle.

Home Insurance Customers

Carefully Selected Supply Chain

Our national supply chain is made up of small, independent Engineers who can demonstrate a history of providing quality service at the right price in order to build strong, long-term relationships and ensure our philosophy and ethos is reflected throughout our supply chain.

Prefered Management Solutions Engineer

The Preferred Process: A Winning Formula

Learn more about our “Claim » Deploy » Manage » Report” process, and the benefits to both you and your customers.

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What Our Clients Say...

I have been working alongside Preferred Management now for just over twelve months, ensuring our customers receive the highest standard of customer service when faced with a home emergency. They are always at the top of their game, making a bad day go better for all our customers needing to make a claim.

Working with Preferred Management has been successful due to their commitment to our business requirements and our customers.”

Claire Peters, Claims Performance Manager, UK General

“I’ve managed the relationship with Preferred Management on behalf of Sedgwick International UK for just over a year.

During this time, they have been our top performing contractor for our home emergency product line.

Our relationship with the Preferred Management team is built on trust and collaboration, and they regularly go the extra mile to help us.”

Laura Simmons, Client Delivery Manager, Sedgwick

Contact the Preferred Management Team

Get in touch to learn more about how we can support your business with a tailored claims management solution.

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