Axis is at the Heart of What We Do

Axis Workflow Management is our secure, cloud-based claims management system, custom-built from the ground up to handle the unique demands of home emergency response. Providing a business-strength backbone to our operations, it’s designed to efficiently manage every stage of the claim lifecycle, including real-time task management and reporting tools and provides an exceptional level of control, freedom and management on each and every claim.

Key features for your customers

  • System progression for a fully-tracked claim, from inception through to completion.
  • E-mail and SMS functionality.
  • Integrated appointment management system to ensure that SLA’s and ETA’s are met.
  • Customer portal offering a ‘one-click’ solution for claim progress/updates.
  • Multi-channel claim facility, managed via Axis.
  • RAG rating indicators to enforce timebound SLA’s.
  • White-labelled communication to ensure brand continuity.
  • Continual system improvements.

…for our Engineers

  • Full smartphone compatibility, with customer satisfaction rating, e-signature, job image upload and trade-specific questionnaire facility.
  • Instantaneous Engineer updates and on-site Risk Assessment confirmation via a secure, web-based portal.
  • ‘Zero touch’ deployment of successfully validated claim via our intuitive partner system.
  • Centralised contractor location tracking for full visibility of network mobility.
  • Auto invoicing for selected partner contractors, increasing internal resource and capacity.

…for you

  • Secure client login with real-time updates.
  • Job/claim-specific document upload and sharing.
  • Full MI suite to meet client requirements.
  • Real-time data upload and API functionality.
  • IVR linked Axis options, speeding up the front end process of claims notification and management.

…and for all users

  • Bespoke CRM and claims management system, operated via a secure cloud-based dashboard.
  • Complaint and customer dissatisfaction management, allowing client visibility and real-time communication.
  • Real-time updating, including full audit timeline.
  • Joined-up and coherent claim journey.